Companion Care (Bolton) Ltd, located within the Pets at Home store in Middlebrook Retail Park, Bolton, offers emergency veterinary services with extended hours to cater to urgent pet care needs. The clinic has garnered a mixed reception from its clientele, reflected in its 3.8-star rating from 63 Google reviews. While this suggests a decent level of satisfaction, the feedback is varied, indicating areas of both strength and concern.

Positive reviews highlight the compassionate and effective care provided by the staff, with particular praise directed towards veterinarians Nancy and Eva. Clients commend their empathetic approach, noting that they communicate clearly and prioritize the well-being of pets without appearing financially motivated. Testimonials describe successful treatments, including life-saving interventions for severe conditions, indicating the clinic's capability in handling complex cases.

Conversely, some reviews express dissatisfaction, raising concerns about perceived unnecessary appointments and a lack of sensitivity during difficult times, such as end-of-life care. Issues with reception efficiency and the handling of anxious animals have also been mentioned. One reviewer noted a discrepancy in treatment recommendations, leading them to seek a second opinion elsewhere, which resulted in a different diagnosis and treatment plan.

Despite the criticisms, the clinic's prescription service and pet plan pricing are acknowledged as efficient and reasonably priced. Overall, Companion Care (Bolton) Ltd is recognized for its dedicated veterinary professionals, though improvements in customer service and sensitivity during consultations could enhance client experiences.