Companion Care (Bolton) Ltd – Vets in Bolton
Clinic Overview
- Several positive reviews highlight kind, reassuring treatment for very sick cats, with Nancy and Eva singled out for empathy, clear explanations and support during suspected or confirmed FIP cases. - Owners also praise the wider team for being friendly and comforting, including a positive spay experience where the process was explained clearly and recovery support felt strong. - Some critical feedback focuses on communication at difficult moments, including one owner who was distressed that news of a pet’s death was sent by WhatsApp.
Services
- •Diagnostics and monitoring: the practice lists in-house laboratory testing including biochemistry and haematology, plus X-ray, blood pressure monitoring and echocardiography. Reviews also mention ongoing blood tests and monitoring during longer illness investigations.
- •Surgery, dentistry and inpatient care: website information includes an operating theatre, dentistry, a hospital ward and an isolation unit. Owners specifically mention a dog spay with clear explanations beforehand and reassuring aftercare.
- •Clinical areas and routine care: the practice lists dermatology, internal medicine and behavioural medicine. Reviews also mention efficient flea and worm prescriptions and regular booster reminders.
- •Emergency and complex cases: out-of-hours cover is provided through Pet Medics and Vets Now. Review examples include care for seriously ill cats, including suspected or confirmed FIP, as well as treatment for anal gland abscesses and a hamster mouth abscess.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners say the monthly pet plan is not too expensive and that they did not feel pushed for money, while others felt some repeat follow-up appointments added cost without enough value.
People
- •Nancy is the most frequently praised clinician in recent feedback, especially in difficult cat cases, with owners highlighting her calm, caring manner.
- •Eva is also thanked by name for supportive care and clear communication.
- •Dörte Böhle is listed by the practice as Joint Venture Partner & Veterinary Surgeon, and is also thanked by name in owner feedback.
- •Jim is thanked by name in reviews, though his role is not stated.
Reviews
Google rating: 3.7/5 from 67 reviews. Feedback is mixed, with strong praise for some clinical care alongside recurring concerns about communication and customer experience.
- •Several positive reviews highlight kind, reassuring treatment for very sick cats, with Nancy and Eva singled out for empathy, clear explanations and support during suspected or confirmed FIP cases.
- •Owners also praise the wider team for being friendly and comforting, including a positive spay experience where the process was explained clearly and recovery support felt strong.
- •Some critical feedback focuses on communication at difficult moments, including one owner who was distressed that news of a pet’s death was sent by WhatsApp.
- •Other negative themes include concerns about referral timing, dissatisfaction with some repeat follow-up visits and costs, and complaints about the reception experience, delays and the small waiting area.
