Pennine Vets - Harwood, located in Bolton, is a well-regarded veterinary clinic known for its Veterinary Nurse Training facility and 24/7 emergency services. The clinic boasts an impressive rating of 4.6 stars from 148 Google reviews, indicating a generally high level of customer satisfaction.

The reviews reveal a mix of experiences. Many clients, like Pete Rigby and Christine Smith, praise the clinic for its compassionate and friendly staff, highlighting the supportive environment and excellent care provided. Mary Ward also commended the team for their patience and effectiveness in handling a challenging procedure for her pet, emphasizing the clinic's ability to manage difficult situations with care.

Conversely, Carlo Miller's review presents a stark contrast, detailing a negative experience involving a brief and costly consultation, inadequate prescription fulfillment, and poor follow-up communication. His frustration was compounded by a lack of satisfactory resolution, culminating in a minimal discount offer, which he found insulting. This review suggests that while the clinic is generally well-regarded, there may be inconsistencies in service, particularly concerning follow-up communication and customer loyalty.

Nicola Jackson's review is mixed, initially expressing dissatisfaction with booking and communication issues, yet ultimately acknowledging the exceptional emergency care provided by a vet named Faye. This highlights that while individual staff members can deliver outstanding care, the clinic may benefit from improving its administrative processes to enhance overall client satisfaction.

Overall, Pennine Vets - Harwood is recognized for its high-quality veterinary services and compassionate staff, but attention to administrative efficiency and customer service could further bolster its reputation.