Bury Road Veterinary Clinic

- Several owners praise the team’s kindness and professionalism, including especially warm feedback about compassionate, unhurried support during a dog’s euthanasia. - Positive reviews also mention friendly staff, pets being fussed over, and reassuring care during routine visits such as vaccinations, health checks and flea treatment. - Handling of more sensitive pets stands out as a strength, with examples including calm care for reactive dogs and practical arrangements such as a back-door entrance.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control and microchipping. Reviews mention a cat receiving a flea assessment with stronger prescription drops, and another owner praising a full health check alongside vaccination.
•Surgery and clinical care: neutering, dentistry, soft tissue surgery, diagnostic testing and imaging, plus blood pressure checks and nurse clinics. One owner said they felt well guided through their cat’s neutering and recovery at home.
•Day-to-day support services: grooming, nail clipping, anal sac expression and home visits.
•Behaviour-aware handling and sensitive care: reviews describe staff keeping anxious pets calm, offering a back-door option for reactive dogs, and providing patient, unhurried support during euthanasia.
•Wider referral access through the CVS network: including ophthalmology, orthopaedics, internal medicine, cardiology, ultrasonography and dermatology.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are mixed: some owners describe the clinic positively overall, while others felt it was expensive or too sales-led, including comments about a monthly pet plan costing nearly £40 and a £300 pet funeral charge.

People

No individual staff members are named in recent reviews. Reception staff are often described as friendly and helpful, while vets and nurses are praised for calm handling of anxious pets, support through neutering and recovery, and compassionate care during end-of-life appointments.

Reviews

Google rating: 4.5/5 from 309 reviews. Recent feedback gives a mixed but generally positive picture.

•Several owners praise the team’s kindness and professionalism, including especially warm feedback about compassionate, unhurried support during a dog’s euthanasia.
•Positive reviews also mention friendly staff, pets being fussed over, and reassuring care during routine visits such as vaccinations, health checks and flea treatment.
•Handling of more sensitive pets stands out as a strength, with examples including calm care for reactive dogs and practical arrangements such as a back-door entrance.
•Main criticisms focus on cost and communication, with complaints about upselling, pet-plan value, and one recent account of a long wait with no update for an unwell cat.

Reviews for Bury Road Veterinary Clinic

No VetsCompared reviews yet

Reviews from pet owners who enquired with Bury Road Veterinary Clinic through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 309 we track in total. Recent reviews may not be representative of overall sentiment.

Andrea McDonnell

1 month ago

louise martin

2 months ago

We sadly has to unexpectedly put our dog to sleep, this was the first time we had needed to use this vets after moving from a previous vets where we had sadly had a bad experience. As an owner I was extremely nervous to be going somewhere new and unknown. Each person I had contact with was amazong, so caring, kind, professional and patient. They understood my feelings, shock and upset and respected me and my boy so beautifully. They made an extremely hard experience, bearable with the love and care they provided throughout, nothing was rushed and they gave me the chance to be with him till the end. I will be forever grateful for the service they provided along with the genuine care and compassion from start to finish. I would reccomend these vets to anyone who had a pet that needs treatment.

Glen Stansfield

Great staff always helpful and genuinely make a fuss of our elsie

Adil B

Really disappointing experience. We had an appointment booked for 11:30am for our cat, who was already unwell and understandably distressed being in her carrier. We got there for around 11.15am with no mention of the vet running late at all. The animal before us had left by around 11:40am, yet by just after 12pm we still hadn’t been called in, despite being the only people waiting. The vet walked past us twice during this time without acknowledging the delay or giving us any indication of how much longer we would be waiting. Our cat became so distressed being kept in her carrier for that long that she ended up urinating in it. At that point we decided to leave and will be taking her elsewhere. I completely understand that veterinary practices can run behind and that emergencies happen, but communication costs nothing. If there was going to be a significant delay, someone could simply have let us know and given us the option to reschedule rather than leaving a distressed animal sitting in a carrier indefinitely with no update. It could have been handled so much better, and unfortunately the lack of consideration and communication has really put us off returning.

Lesley Matthews

H

9 months ago

Chaplin Yogi DeBear

11 months ago

A good veterinary services. Took my cat for a de flea assessment and left with a good drops brand stronger than available at pet's at home. Having used the drops now for 2 months and not found any fleas on the fine tooth brush.

Diane

1 year ago

Very expensive …. in your hour they sell you more. I lost my dog Izzy and at that hour encouraged me for a funeral which cost me another £300 Now I have a cat and paying nearly £40 a month but exclusions on both the pet plan and insurance mean that if you cancel 2 appointments… you pay in full!!! I would not recommend them nor use their services once im out of a fixed contract .. be aware of these too. Receptionist are lovely but once you have paid on to the next. Vets try to upsell … it’s a lovely and healthy cat but why am I paying nearly £40 a month. I had animals growing up but the vets are seriously taking us for an emotional and financial ride. PLEASE EVERYONE know that pet care doesn’t need to cost more than your own life insurance

Uzma Aslam

Very caring vets Have a back door for reactive dogs