Vetcare Limited

Vetcare Limited is a small-animal veterinary practice. From its website, it offers routine preventative care (vaccinations, parasite treatment, neutering) and a “Pet Health Care Plan,” and it also lists diagnostic imaging (radiology and ultrasonography). Reviews frequently describe ongoing treatment for long-running health problems and support during difficult situations, with specific staff members repeatedly named. One reviewer, however, reports problems with communication, pets being mixed up/not reading records, and feeling pressured into buying treatments—so experiences appear mixed depending on the case and clinician.

Services

Based on the clinic website and reviews, Vetcare Limited is described as offering

• •Small-animal veterinary care
• •Pet vaccinations
• •Neutering
• •Parasite prevention/treatment
• •Pet Health Care Plan (details not specified in the available summary)
• •Diagnostic imaging, including
• •Pet radiology (X‑ray)
• •Pet ultrasonography (ultrasound)
• •Surgery (mentioned in a review: foot surgery)
• •Treatment of specific conditions mentioned in reviews, such as an ear issue described as a burst blood vessel

People

Named team members mentioned in the latest reviews

• •Helen (role not stated): thanked for treating a dog “so kindly” during extensive treatment.
• •Roseanne / Rosanne (described as receptionist in one review and Client Care Manager in another): repeatedly singled out for being “amazing” and helpful during stressful periods.
• •Sarah (role not stated): thanked alongside Helen and Roseanne for kind treatment.
• •Chad (role not stated): one longer-term client says he “went out of his way to provide advice and support multiple times,” while also describing broader practice issues (communication/records).
• •Gordon (role not stated): credited with performing a dog’s foot surgery with an excellent outcome, and later treating an ear problem; described as “straight to the point, direct and clear.”

Reviews

Google rating: 4.5 stars from 44 reviews. “”

• •Kindness during difficult or prolonged illness: multiple owners describe extensive treatment and support navigating stressful situations.
• •Specific staff praised by name, especially Roseanne/Rosanne, and also Helen, Sarah, Chad, and Gordon.
• •Clear, direct communication from at least one clinician: one owner highlights Gordon being “direct and clear.”
• •Negative experiences reported by one longer-term client: alleged poor communication, mixing up cats/not reading records, and feeling pressured into buying treatments (contrasted with them also saying most staff are lovely and Chad was supportive).